Tuesday, May 01, 2007

Where to get your car serviced in New Delhi?

In today's post Stephen J. Dubner blogs about IBM's exceptional customer service that made him wish that:

... IBM made more things so I could buy them and know that if something went wrong, the repair process would always be this good.

Source: Freakonomics Blog » Should IBM Run the DMV, CIA, and TSA?

Almost immediately one of his readers (Kent, unfortunately no url) asked:

Why is the co-author of Freakonomics buying overpriced insurance/warranty for a computer?

Good point. However, exceptional service is just such a magical thing that it makes you price blind.

Today a V-belt in my car ripped as I was driving to office. At 3.30 in the afternoon, with the Sun at its fiercest.

In some distress I rolled into the office with a noisy, flailing piece inside the bonnet. A friend suggested that I contact Himalayan Motors in INA market to have it fixed.

They agree to pick up the car and reach my office in less than 30 minutes.

  • The car is examined and the offending V-belt cut away with a blade in about 5 mins.
  • One of them recognizes that the car has visited their workshop earlier. (True. More than a year ago!)
  • The car is delivered back in little over an hour.
  • Two belts replaced (the other was also worn out).
  • Also, some length of rubber tubes (hardened due to engine heat), one T-joint (wrong size) and a rubber grommet (disintegrated) replaced too.

Total cost to me? Rs 270 (less than 6.6 US dollars), all inclusive.


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